Privacy Policy

1. Who we are

Melbourne Easy Rental provides vehicle hire and related support for customers across Melbourne, Mulgrave, Truganina and Victoria.

For privacy questions, contact us at info@melbourneeasyrental.com.au or call +61 406 229 225.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• your name, email address, mobile number and other contact details;
• your preferred rental dates, pickup location, vehicle type and booking requirements;
• information needed to assess driver, payment, identity or rental eligibility where relevant to a booking;
• repair, claim or insurer details when you ask about a loan car or insurance replacement vehicle;
• messages, feedback, correspondence and information you choose to provide; and
• technical information such as IP address, browser, device, approximate location and website activity.

3. How we collect information

We may collect information directly from you through enquiry, contact and booking forms, phone calls, emails, in-person discussions and vehicle collection or return processes.

We may also receive information from a repairer, insurer, booking partner or service provider where you ask us to coordinate a vehicle hire arrangement. We may collect limited technical information automatically when you use our website.

4. Why we use personal information

We may use personal information to:

• respond to your enquiry and recommend available vehicle options;
• prepare quotes, process bookings and manage vehicle hire;
• confirm pickup, return, payment, driver and rental requirements;
• coordinate loan-car or insurance replacement vehicle requests;
• communicate changes, reminders, safety information and service updates;
• improve our website, customer service, fleet planning and business operations; and
• meet legal, accounting, insurance, safety, dispute resolution and fraud-prevention obligations.

5. When we disclose information

We may disclose relevant personal information to people or organisations that help us provide our services, including payment providers, website and hosting providers, technology and communication providers, insurers, repairers, vehicle suppliers, roadside assistance providers, professional advisers and regulators where required.

We only aim to share information that is reasonably necessary for the relevant purpose, to respond to your request or to meet a legal obligation. We do not sell personal information for unrelated purposes.

6. Overseas service providers

Some technology, hosting, communications, analytics or payment providers may store or process information outside Australia. The countries involved can change as service providers change. Where practical, we will identify relevant providers or provide further information on request.

Before submitting information, please contact us if you need details about a particular provider or overseas disclosure.

7. Cookies and website analytics

Our website may use cookies, pixels or similar technologies to support website functionality, remember preferences, understand traffic and improve our services. Some technologies may be provided by third-party website, analytics or advertising services.

You can manage or block cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

8. Security and retention

We use reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage method can be guaranteed completely secure.

We retain personal information only for as long as reasonably necessary for the purpose it was collected, to provide our services, resolve disputes, maintain business records or meet legal and insurance obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

9. Access and correction

You may ask us for access to personal information we hold about you or request that inaccurate, incomplete or out-of-date information be corrected. We may need to verify your identity before responding.

Send requests to info@melbourneeasyrental.com.au. We will respond within a reasonable period and explain any lawful reason we cannot provide access or make a requested correction.

10. Privacy complaints

If you believe we have mishandled your personal information, contact us with the details of your concern, the information involved and the outcome you are seeking. We will review the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant privacy regulator. More information is available at oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy when our information handling practices, services or legal obligations change. The updated version will be published on this page with a revised update date.